We ship worldwide. Delivery charges are shown at checkout stage. We reserve the right to cancel your order due to postage restrictions imposed on us by Royal Mail or other delivery provider used. Most orders are delivered by Royal Mail, myHermes or Yodel, but sometimes we have to use alternative courier companies. You can find estimated delivery times on our Shipping Information page, but actual delivery times may vary for you depending on:
– our stock availability;
– your delivery address;
– problems or delays processing your payment; and
– circumstances impacting delivery by the postal service.
We reserve the right to use alternative delivery methods without prior notification. Alternative delivery methods may require a signature upon delivery. You will not hold us responsible for any delays, outside our control, which relate to the delivery of orders. It is your responsibility to report all lost or undelivered boxes in writing (by email to info@hamamsquare.com within 30 working days of the expected day of delivery. In the unlikely event your order is lost or undelivered, we reserve the right to either send you a replacement order, or issue a refund using the same payment method you originally used. Decision will be made after an investigating procedure between Square Creativa Ltd and the courier company that was used for the delivery of the parcel.
If you are out when your order is due to be delivered, Royal Mail or an alternative delivery company may leave a card at the address with information about collection or re-delivery. or post online via their Track and Trace system where the item has been safely delivered. The postage provider will hold the package for 18 days before returning it to us and it is your responsibility to contact them to arrange receipt of the package as soon as you can. We cannot be held responsible for refunding or replacing the box if this process has not been followed. Once you have received a card with information about collection or re-delivery, it is solely your responsibility to arrange to receive your delivery or retrieve the parcel from the safe place.
If retrieval from safe location is impossible or has been denied, customer or receiver needs to inform the company of the exact steps that have been taken to retrieve the parcel and after a full investigation with the courier company costumer or receiver might be eligible for replacement. Customer or receiver must cooperate and provide the mentioned information in order to get the replacement. Customer has 30 days from placing the order to complete the claim.
- For guaranteed Royal Mail Tracked 24: Order previous day before 12pm – No Saturdays
- For guaranteed Royal Mail Tracked 48: Order 48 hours before 12pm – No Saturdays
- For guaranteed Royal Mail Special Delivery before 1pm: Last day to order is Friday before 12pm. Otherwise delivery will be on a Monday
- For guaranteed Royal Mail Special Delivery before 9am: Last day to order is Thursday before 12pm. Otherwise delivery will be on a Monday
Discount codes issued can only be used until their expiry date. The offer can only be used once against a purchase and discount codes cannot be used in conjunction with any other promotional offer such as discount offers, products reduced in price, sample sale or seasonal sale. Square Creativa Ltd reserves the right to remove discount codes without warning due to insufficient stock, technical issues or misuse of a discount code. Square Creativa Ltd reserves the right to change or alter specified terms and conditions of use at any time without prior notice. Square Creativa Ltd reserves the right to cancel orders if we find a discount code has been misused or used against the discount code’s terms and conditions of use without prior notice.
Student discount offer terms
Excludes charity products, gift cards and delivery costs.
Cannot be used in conjunction with any other promotion code.
Student must register with *.edu email in order to receiver the discount. Please use your email supplied by the school or university you study at. Use UNiTime coupon to get 15% discount.
Anyone over the age of 15 and in full-time education including uni, college, sixth form, and high school can receive this discount.